Refund policy
We are committed to providing high-quality products and reliable service to all our customers. For this reason, we maintain a simple and specific returns policy.
When can you request a return or refund?
We only accept returns and offer refunds under the following circumstances:
- The product arrived broken, damaged, or with manufacturing defects.
- The product does not work properly from the moment you receive it.
If your situation meets any of these conditions, you may request a return or refund within 7 days of receiving your order.
Important Conditions
- We do not accept returns for size issues, color changes, or personal preference.
- We do not provide refunds if the item is in perfect condition but does not meet your expectations.
- We do not accept returns of products that have been used, altered, or damaged after delivery.
How to request a return
- Contact us at [your email] with the subject line: “Return – Order #[XXXX]”.
- Include clear photos or videos showing the damage or malfunction.
- Our team will review your case and respond within 24–48 hours.
- If approved, we will provide instructions for returning the item or processing your refund.
Refunds
Once the return is approved or the defect is confirmed, your refund will be processed using the same payment method you used at checkout. Processing times may vary depending on your bank or payment provider.